よくある質問

Do you charge for shipping?


No way, I got you covered.
Shipping is free within the United States.
We are so excited to now offer shipping to Canada. For Canada residents, shipping is not included and rates are calculated at checkout.




What if I don't love the rug?


Our main goal is certainly for you to love your new piece. But we understand that is not always the case. As such, we gladly accept returns in the form of store credit. Please ship the rug back in the original condition via FedEx or UPS within 5 business days of receiving and provide me with the tracking number. Once the rug is returned, you will receive a store credit.
Customer is responsible for all return shipping charges. We do not accept returns on promotional items.
All discounted items are final sale.




Are your rugs washed and clean?


Absolutely. Latham Vintage Rugs prides itself on the quality of our rugs. As such, all rugs are professionally cleaned prior to shipping to our customers.




Do you have more information about the rugs and where they are sourced from?


Of course! All of our rugs are vintage, previously loved on items. They are hand-knotted, one of a kind items specifically sourced by Latham Vintage Rugs from Middle Eastern Countries. As such, each rug may be slightly worn, faded or have some inconsistent shapes and patterns. These characteristics are what we love most about these vintage rugs. Each rug has a rich history and they are now ready for their new home.




How should I care for my rug?


We promise, this is way easier than you think. If you just need to clean your rug off, we recommend taking it outside and giving it a good old fashion shake. This is the safest method.

If that won't cut it, you can lightly vacuum but we do not recommend using strong rotating brushes, as that could damage your rug.

To spot clean a pesky stain, use a microfiber cloth or light bristle brush and hot water. If that still isn't doing the trick, add some baby shampoo or laundry detergent (make sure it is clear). Let it air dry. Most spots should come out easily.
If it needs more than a spot cleaning, seek out a professional. They should surely be able to help you.




Are your photos edited?


Not at all. While we love a good filter on photos, that doesn't fly in our business.
Therefore, all product listing photos are unedited and do not use a filter (shot on Google Pixel 4). All images are shot in natural light. It is important to note: 1) that the rugs can appear different in your home based where you put it and the level of lighting 2) your computer screen resolution can also effect how the rug appears on screen vs. in person.