Definition of personal information
Personal information refers to information that can be used to identify a specific individual, such as name, date of birth, gender, telephone number, e-mail address, occupation, and workplace.
Management of personal information
In order to keep the personal information of Users accurate and up to date, to prevent unauthorized access to personal information, loss, damage, falsification, leakage, etc., we maintain a security system, employ a management system, and conduct employee training. We take necessary measures such as thorough implementation of safety measures and strict management of personal information.
Collection and use of personal information
This Site collects and uses personal information only for the following purposes: to conduct business required for delivering the products ordered on this Site, to handle inquiries necessary for business execution, to confirm and collect opinions for service improvement, and to respond to any other inquiries. If you do not wish to provide personal information, you may refuse to provide personal information at your own discretion. In this case, please note that the services on this Site may not be available.
How we protect your information
In order to ensure the accuracy and safety of personal information, we have taken thorough security measures. We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
We will properly manage the personal information of customers and will not disclose personal information to any third party unless we are given consent from the User, such as disclosure to a contractor for whom the Site entrusts operations in order to perform the services that the customer desires. In that case it is necessary to disclose in accordance with laws and regulations. We do not sell, trade, or rent Users personal identification information to others.
We properly manage the personal information of Users in order to provide the services that our Users need, and we do not disclose personal information to any third party, such as contractors to whom the Site has entrusted operations, unless we are given consent from the User. In that case, we are required to disclose the information in a manner that complies with laws and regulations. We do not sell, trade, or lease the personal information of Users to any third party.
Unless otherwise required by law or for other legitimate reasons, or unless otherwise stated in items (1) to (3) below, this Site does not disclose your personal information to any third party without your prior consent.
(1) For the enforcement of warrants or inquiries from government offices that have a legal basis.
(2) When we recognize that we have the legal obligation to disclose the information for any other reason not stipulated in item (1).
(3) When necessary to protect the property or rights of the User, Gochiso, Mamoru, or a third party.
Inquiry, Correction, or Deletion of Information
If you wish to inquire about or correct or delete the personal information you have provided to this Site, we will confirm your identity and promptly respond within a reasonable period of time.
This Site uses SSL (Secure Sockets Layer) encryption technology based on server certificates to encrypt communications when User information is sent.
Gochiso never stores your credit card information in our systems. All credit card payments are secured and encrypted via our secure payments partner, Stripe ( who also manages our payments. Further details on Stripe's data protection policy can be found here:
Compliance with Laws and Regulations
We comply with Japanese laws and regulations and other norms applicable to the personal information we possess, and review the contents of this Policy as necessary and make efforts to improve it. We reserve the right to add to, change, update, or modify this Policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the bottom of this page.
Your acceptance of these terms
By using this Site, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed as your acceptance of those changes.
Inquiries regarding personal information
If you have any inquiries, please contact us at
Updated September 25th, 2020